How to contact slash.fm
slash.fm support is only available through the contact forms in this Help Center. We don't provide customer service by email.
Contact forms only
slash.fm provides support only through the contact forms in this Help Center. Go to Contact us, choose your issue and sign in with your phone number when asked.
We don't offer support by phone or through social media messages either.
Before you contact slash.fm
- Questions about an event, including refunds, entry, age limits, accessibility, guest lists and the lineup, go to the organizer. See Contact the event organizer.
- Most ticket and account tasks you can do yourself in seconds: sending a ticket, selling it, asking for a refund or changing your number.
Why we ask you to sign in
Signing in with your phone number lets us see the orders and tickets on your account, so we can help without asking you to prove who you are.
Replies
On average, slash.fm support replies within a few business days. Replies show in My requests, and we send you a notification in the slash.fm app and a text with a link. Sending the same request twice doesn't speed it up.
Legal and privacy requests
A couple of addresses exist because the law requires them, for those requests only. See Legal, privacy and copyright requests.
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