Selling on slash.fm

Getting started, refunds, buyer questions, resale, door scanning, fees and payouts.

• PayoutsBuyers pay into your connected Stripe account, and Stripe pays you out on your account's schedule. Owners see it on the Payouts tab.
• Get started selling on slash.fmSign in, create your organization, connect Stripe for paid tickets, and publish once slash.fm approves your organization.
• Refunds and refund requestsRefund any order from the Orders tab, with a reason. Buyers can also send you refund requests, which you're expected to answer within 7 days.
• Fees for organizers7% + $0.49 per order, card processing included. Buyers pay it by default, or you can absorb it.
• Answering buyer questionsBuyer questions come to your organization's contact email and as app notifications. Reply by email, within 7 days.
• Event setup checklistWhat to fill in so buyers have what they need, and the ticket and policy settings worth checking before you publish.
• Cancel or change an eventChange the date, time or venue in Edit event and ticket holders are notified. Cancelling refunds every paid order automatically.
• Scanning tickets at the doorScan with the slash.fm app or the Door scanning tab on the slash.fm website. Scanning works offline once the guest list has downloaded.
• Resale for your eventTurn on slash.fm Resale so fans can sell tickets they can't use on your event page. Choose ticket types and an optional price range.
• Team roles and permissionsOwners, managers, door staff and promoters. Add people by phone number on your organization's Team tab.
• Guest lists and RSVP requestsAdd names with plus-ones on the Guest list tab, and approve or decline RSVP requests on the Requests tab.
• Promo codes and promoter linksOn an event's Promote tab, create promo codes and give each promoter a tracked link so you can see who sold what.
• ChargebacksDisputes happen on your Stripe account. slash.fm attaches proof of entry to the dispute for you to review and submit.