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The organizer runs the event and has the answers. Start time, age limit and dress code are on the event page. For anything else, message the organizer.

Your ticket stays valid for the new details, and we notify every ticket holder. If you can't make it, ask the organizer for a refund from your orders.

The organizer arranges accessibility with the venue. Message them as early as you can with what you need.

Guest lists and tables are run by the organizer or their promoters. Only they can add you or change a booking.

Entry decisions are made by the organizer's door team. Whether you get a refund is up to the organizer.

For events that go ahead, refunds are the organizer's decision. Ask from your orders on the slash.fm website, and you'll be notified when they answer.

Your order shows its refund status. Once it's refunded, banks usually post it within 5 to 10 business days.

slash.fm can't overrule an organizer's decision on an event that went ahead. Organizers are expected to respond within 7 days.

Cancelled events are refunded in full, fees included, automatically. Banks usually post refunds within 5 to 10 business days.

If the organizer turned resale on, choose Sell on the ticket in My Tickets on the slash.fm website. Listing is free.

The organizer decides whether resale is on and for which tickets. slash.fm can't turn it on for an event.

Your payout is ready to withdraw after the event takes place. Withdraw it from Payouts; Stripe then pays your bank on its schedule.

Every resale ticket is issued new to your account. Check My Tickets first.

Your tickets are in the account for the phone number you used at checkout. Sign in with that number.

Show the live code in the slash.fm app with your brightness up. The door team works for the organizer and can look you up by name. slash.fm can't help in real time at the door.

Choose Transfer on the ticket and enter their phone number or slash.fm username. It's instant.

Transfers can't be undone. Ask the person to send it back.

Declines come from your bank. The most common cause is a billing ZIP that doesn't match. Approve the payment in your banking app, or use another card, Apple Pay or Google Pay.

A pending charge after a failed checkout drops off on its own. If you have two real orders, ask the organizer to refund the extra one.

Wait a minute, check the number, and check filtered messages. Asking for a new code cancels the last one.

Sign in with your new number and send us a message. We'll check order details before moving anything.

Log out of all devices from Account, then check your tickets, listings and payout account.

Buyer questions arrive at your organization's contact email. Reply by email within 7 days.

Answer refund requests on the event's Refund requests tab, or refund any order from Orders. Answer within 7 days.

Open the event in your dashboard and go to Resale.

slash.fm reviews new organizations before their first event goes live, usually within a day.

Payouts are made by Stripe from your connected account, on your Stripe payout schedule. Check your Stripe dashboard.

Restart the app, check the scanner is signed in with a Door role, and use lookup by name.

Most settings are in your dashboard: events, team, payouts and settings.

Report an organizer who hasn't responded within 7 days, an event that didn't happen, or a listing that breaks our rules.

If you're at the event now, tell venue staff or security, and in an emergency call 911. You can report it to slash.fm afterwards. Reports are confidential.

Privacy requests and copyright notices are the only requests handled outside these forms, because the law requires it.

Delete your account from Account. Send, sell or refund upcoming tickets first.