Contact the event organizer
Organizers run their events and answer questions about them. Message them from the event page in the app, or from My Tickets on the slash.fm website.
The organizer is the person or company running the event. They're the only ones who can answer questions about it or make exceptions.
Message the organizer from My Tickets. They answer questions about their event and reply by email.
Contact the organizerYou'll sign in with your phone number, then go straight there.
Message the organizer
In the slash.fm app
- Open the event page and tap Contact organizer.
- Choose The event, My ticket or Something else.
- Write your message and tap Submit.
On the slash.fm website
Go to My Tickets and choose Contact organizer on the event, or use Contact the organizer on the event page.
How replies work
Your message goes to the organizer by email and as a notification in their slash.fm app. They reply by email, to the email on your slash.fm account. If you haven't added one, add it in Account first so they can reach you.
Response times
On average, organizers reply within a few days. Organizers are expected to respond to every customer inquiry within 7 days. If the event is today, ask the door team when you arrive.
Get a faster answer
- Ask one clear question.
- Say what you need them to do, for example "Please refund one of my two tickets."
- Send one message.
If the organizer doesn't reply within 7 days
Report it to slash.fm. We'll follow up with the organizer.
Never share payment details or your sign-in code
Organizers never need your card number or the code we text you. Refunds always go back to your original payment method through slash.fm. If someone asks you to pay or receive money another way, it's a scam.
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