Going to an event
Disputing a charge with your bank
A chargeback is slow and meant for fraud. For most ticket problems, ask the organizer for a refund first.
A chargeback is when you ask your bank to reverse a payment. It's meant for fraud and for purchases you didn't receive.
Your orders
Order details, receipts, refund status and refund requests.
Open my ordersYou'll sign in with your phone number, then go straight there.
Try these first
| If | Do this instead |
|---|---|
| You don't recognize the charge | See A charge I don't recognize. |
| You want your money back | Request a refund, or sell the ticket on slash.fm Resale. |
| The event was cancelled | Nothing. Your refund is automatic. |
| The organizer isn't responding | After 7 days, report it to slash.fm. |
How disputes are decided
Your bank decides, and it can take weeks or months. The organizer can send evidence, including whether your ticket was scanned at the door and whether it was sent to someone else.
Card used without your permission
Contact your bank to block the card, then send slash.fm a message so we can look at the order.
Was this article helpful?
Still have questions? Contact us