Going to an event
The organizer declined my refund or isn't responding
For events that go ahead, refunds are the organizer's call. slash.fm steps in when they haven't responded within 7 days, or the event didn't happen.
Set by the event organizerEach organizer runs their own event. Check the event page or your ticket first, and contact the organizer with questions. slash.fm can't change an organizer's decision.
If your request was declined
Refunds for events that go ahead are the organizer's decision, so slash.fm can't overrule a decline. You still have options:
Questions about an event?
Message the organizer from My Tickets. They answer questions about their event and reply by email.
Contact the organizerYou'll sign in with your phone number, then go straight there.
- Reply to the organizer if your situation is unusual, such as an illness. They can change their mind.
- Sell the ticket on slash.fm Resale, if it's on for the event.
- Send the ticket to someone who can use it.
If the organizer isn't responding
Organizers are expected to respond within 7 days.
- Check the order in My Tickets. The status may have changed.
- Check your email for a reply from the organizer.
- If there's still nothing 7 days after you asked, report it to slash.fm.
When slash.fm steps in
- The organizer hasn't responded within 7 days.
- The event didn't happen, or was very different from what was advertised.
- The event was cancelled but you weren't refunded.
What slash.fm can't do
- Overrule an organizer's decision on an event that went ahead
- Refund you for being turned away under rules shown before you bought
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