Cancelled events
If an organizer cancels, every paid order is refunded in full, slash.fm fee included, automatically. We notify you in the app and by email.
When an organizer cancels an event in slash.fm, every paid order is refunded in full, slash.fm fee included, to the card that paid. You don't need to do anything.
Order details, receipts, refund status and refund requests.
Open my ordersYou'll sign in with your phone number, then go straight there.
- We notify everyone holding a ticket, in the slash.fm app and by email.
- Your tickets for the event stop working.
- Banks usually post the refund within 5 to 10 business days.
Resale tickets
If you bought on slash.fm Resale, you're refunded everything you paid. If you sold a ticket, see Resale when an event is cancelled or changed.
Card expired or replaced?
See My refund went to a closed or expired card.
Event didn't happen, but wasn't cancelled?
If you turned up and the event wasn't running, and it hasn't been cancelled in slash.fm, report it straight away.
Don't dispute the charge with your bank while a refund is on its way. It can slow things down. See Disputing a charge with your bank.
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