Avoiding fake tickets and scams

A real slash.fm ticket

A real ticket is in your own slash.fm account, because you bought it on slash.fm, bought it on slash.fm Resale, or someone sent it to you from slash.fm. In the app it shows a live code that changes every 15 seconds. If it isn't in your account, you don't have a ticket.

The safe way to buy from another fan

Use slash.fm Resale. Every resale ticket is issued new to your account.

Common scams

• Screenshots or photos of a code. They don't scan, and the same image is often sold to many people.
• "I'll send the ticket after you pay." The seller takes the money and disappears.
• "Send me your code so I can send you the ticket." That's your sign-in code. It gives them your account. Nobody needs it to send you a ticket.
• Fake messages that look like slash.fm, asking you to pay, confirm card details or share a code.
• Fake event pages on other sites, taking payment outside slash.fm.

What slash.fm will never do

• Ask for the sign-in code we texted you
• Ask for your card number or bank details by text, email, phone or social media
• Ask you to pay to get a refund, a ticket or a resale payout
• Contact you by email about a support request. Support replies are in My requests.

If you're unsure about a message, don't tap the link. Open the slash.fm app or go to the slash.fm website yourself.

If you've been scammed

• If you paid outside slash.fm, contact the payment app or bank you used straight away. slash.fm can't recover money paid to other people.
• Report the seller where you found them.
• If you shared your sign-in code, see Keep your account secure.