The event's date, time or venue changed
We notify ticket holders in the app and by email when an organizer changes the date, time or venue. Your ticket stays valid.
When an organizer changes an event's date, time or venue, we let everyone holding a ticket know, with a notification in the slash.fm app and an email to the address on their order.
Ask the organizer from your orders. They approve or decline, and you're notified either way.
Request a refundYou'll sign in with your phone number, then go straight there.
Your ticket stays valid
You don't need to do anything to keep your ticket. It's good for the new details.
If you can't make it
- Request a refund. On the slash.fm website, go to My Tickets, then Orders, and choose Request a refund. The organizer decides. See Request a refund.
- Sell it on slash.fm Resale, if the organizer turned resale on.
- Send it to a friend who can go.
If the event is cancelled instead
You're refunded in full, automatically. See Cancelled events.
Choose Sell on a ticket to list it on slash.fm Resale, where the organizer allows it. Listing is free.
Sell a ticketYou'll sign in with your phone number, then go straight there.
Was this article helpful?
Still have questions? Contact us