Organizing an event

Answering buyer questions

Buyer questions come to your organization's contact email and as app notifications. Reply by email, within 7 days.

On slash.fm, buyers contact you directly about your event. slash.fm support doesn't answer questions about your event for you.

Your organizer dashboard

Events, orders, refund requests, resale, guest list, team, payouts and settings.

You'll sign in with your phone number, then go straight there.

Where questions arrive

By email to your organization's contact email, set in your dashboard under Settings. If it's empty, they go to your owners' and managers' emails.
As notifications in the slash.fm app for owners and managers.

Each message says who sent it, which event it's about and what it's about. Reply by email to the address shown.

You're expected to respond to every buyer within 7 days. After that, buyers can report it to slash.fm.

Fill in the description with last entry, re-entry, dress code and accessibility.
Post set times as soon as they're final.
Turn on slash.fm Resale so buyers who can't go have an option.

Still have questions? Contact us