Refunds and refund requests
Refund any order from the Orders tab, with a reason. Buyers can also send you refund requests, which you're expected to answer within 7 days.
Refund an order
- Open the event in your dashboard and go to Orders.
- Choose Refund on the order. Refund the full amount, or enter a custom amount.
- Pick a reason. Every refund needs one, and it's kept with the order.
The slash.fm fee is refunded with it, in proportion. A full refund cancels the order's unused tickets. For free orders, choose Cancel ticket.
Events, orders, refund requests, resale, guest list, team, payouts and settings.
Open DashboardYou'll sign in with your phone number, then go straight there.
Refund requests from buyers
Buyers can ask for a refund from My Tickets before the event starts. You get an email at your contact email and a notification in the app. Open the event and go to Refund requests:
- Approve refund refunds the order in full.
- Decline asks you for a reason, which the buyer sees.
You're expected to answer within 7 days. After that, the buyer can report it to slash.fm. Refunding an order from the Orders tab also answers its open request.
Resold tickets
If a ticket from an order was resold on slash.fm Resale, refunding the original order doesn't cancel the resale buyer's ticket.
If you cancel
Every paid order is refunded in full. See Cancel or change an event.
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